Refund and Cancelation Policy

Last updated: July 4, 2023

Please read this Refund and Cancelation Policy before Ordering any Service from Us.

Definitions

The words in which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Company 

“The Company," "We," "Us" or "Our" in this Cookies Policy refers to PolySay: the parent Company of Apartment of Education.

Orders

Your purchase of Services from Us.

Refund and Cancelation Policy (also referred as "Refund," “Cancelation,” or “Agreement”) 

This Refund and Cancelation Policy, which forms a portion of the entire Agreement between You and the Company regarding the use of the Service (the other portions including Our Cookies Policy, Our Terms and Conditions, Our Privacy Policy, and our Code of Conduct).

Service 

Our Website, including items offered for sale on Our Website by the Company even when ultimately taking place on other websites; e.g. Private Tutoring on https://meet.google.com.

Website

Refers to https://www.apartmentofeducation.com.

You 

Refers to the legal Parent/Guardian/Organization of any Individual, Student, User or Visitor accessing or using the Website or Service, as applicable. “You” is also the Data Subject or User, as You are the Individual using the Website.

Order Rescheduling

If You would like to Reschedule an Ordered Service to be rendered, no refunds or extra fees apply. Please send Us an Order Cancelation email notification to info@apartmentofeducation.com, or call (408) 357-0834, before the scheduled start time of the respective Service to be rendered, and We'll happily reschedule!

Order Cancelation

Company Right to Cancel Your Order

We reserve the right to Cancel Your Order at any time. Please see below for an outline of scenarios of Cancelations which do and do not involve a full Refund.

Order Cancelation and Refunds

Any Service You purchase from Us can only be Canceled in accordance with this Refund Policy, along with Our Terms and Conditions. You hereby waive any right to Cancel an Order for Services if the performance of the Service has begun with Your prior express consent, and You have therein acknowledged Your loss of Cancelation right.

One-Time Tutoring Cancelation 

Full Refund, minus $10 Transaction Fee

Please send an Order Cancelation email notification to info@apartmentofeducation.com, or to (408) 357-0834, at least 24 hours before the pre-scheduled start time of the respective Service to be rendered. If You elect not to reschedule, We will issue You a Full Refund, minus a $10 Transaction Fee. (Please note: this ONLY applies to One-Time Tutoring Sessions, NOT to individual Tutoring Sessions within Recurring Tutoring Packages).

Tutoring Session Cancelation within a larger Recurring Tutoring Package 

No Penalties; or Account Termination and Partial Refund, equal to half of Your remaining balance

Please send an Order Cancelation email notification to info@apartmentofeducation.com, or to (408) 357-0834, at least 24 hours before the pre-scheduled start time of the respective Service to be rendered. If You elect to reschedule, You will incur no fees or penalties. Failure to give 24 hours notice will result in being charged in full for the Tutoring Hours You were scheduled to receive. Please note that habitual cancelations may cause Us to terminate Your account, rendering You a Partial Refund of half the remaining balance of unused Tutoring hours. For example, if You paid $500 for 20 Tutoring hours, but after using 10 Tutoring Hours You decide to Cancel three or more Tutoring Sessions in a row, and We decide to terminate Your account, We will Refund You an amount equivalent to half ($125) of Your remaining balance ($250).  

Recurring Tutoring Package Cancelation 

Partial Refund, equal to half of Your remaining balance

Please send an Order Cancelation email notification to info@apartmentofeducation.com, or to (408) 357-0834. We will refund You half the remaining balance of unused Tutoring hours. For example, if You paid $500 for 20 Tutoring hours, but wanted to Cancel after only receiving 10 Tutoring hours, We will Refund You an amount equivalent to half ($125) of Your remaining balance ($250). If You Cancel within 24 hours of a scheduled service with Us, those scheduled Tutoring hours will be deducted before calculating half of Your remaining balance.

Full Refund, no Fees

The following scenario renders a Full Refund to You, with no additional Transaction Fees or Order Cancelation Fees:

At Our sole discretion; most likely as a result of technical difficulties, foreseen or unforeseen, the fault of which clearly belongs to the Company, and which cannot be resolved via real-time communications between You and Us, thereby preventing any portion of the Ordered Service to be rendered, and/or which causes You to elect the option to Cancel the Service instead of Rescheduling the Service.

No Refund - Loss of Hours; or Account Termination and Partial Refund, equal to half of Your remaining balance

At Our sole discretion, on a case-by-case basis, and which may include but are not limited to the following, and similar, scenarios:

(i) Failure by You to send Us an Order Cancelation notification at least 24 hours before the start time of the Ordered Service.

(ii) Failure of Student to attend an Ordered Service.

(iii) A single, or repeated, violation of any Company Policy, Term, Condition, or Our Code of Conduct, which may result in immediate Cancelation of the Ordered Service.

(iv) Serial/consecutive absenteeism and/or serial/consecutive cancelation of Ordered Services, with or without sending advanced Order Cancelation notifications.

Regarding any and all scenarios outlined above, and any and all like scenarios, and in addition to possibly Canceling the Service to You, We may subsequently send You an email outlining potential disciplinary action including, but not limited to, denying any future Services to You.

If, after whatever incident causes You to receive No Refund, as outlined above, Your Tutoring Account still has an outstanding credit of unused Tutoring Hours, We will refund You half the remaining balance of unused Tutoring hours. For example, if You paid $500 for 20 Tutoring hours, but after using 10 Tutoring Hours end up in a case whereupon No Refund is appropriate for the Tutoring Session, and instead of Rescheduling Your account is Terminated or Canceled by either party, We will Refund You an amount equivalent to half ($125) of Your remaining balance ($250).  

Standard Business Operations Disclaimer

The following, and similar, scenarios are normal and common within Our standard business operations and do not warrant or constitute a Refund of any kind or amount:

(a) Late logins

(b) Bathroom breaks

(c) Food/drink breaks

(d) Accidental or intentional logoffs

(e) Internet outages, or other technical problems

(f) Acts of God, foreseeable and unforeseeable, 

Refunding Your Account

By agreeing to receive Services from Us, You understand and agree it is always, and without exception or recourse, the sole discretion of the Company and its Tutors when Ordered Services begin and end, and how much, if any, Refund is allowed back to You as outlined above.

If You are eligible for a Full or Partial Refund, as outlined above, You will be reimbursed via the same payment provider You used to Order.

Please allow 1-2 business days for Refunds to be accepted and processed by Us, 1-2 business days for the confirmation notice to be sent to Your email address, 3-5 business days for Refunds to settle into Your bank account, and up to 14 calendar days for the entire process of Order Cancelation and Refunds settled back into Your account.

Expiration Date of Ordered Services

All Services purchased in a given calendar year will expire and thus be rendered irredeemable, null, void and of no monetary or legal value whatsoever on the last date of the following calendar year. For example, a Service purchased any time in 2023 will expire on December 31, 2024, and once expired will not be eligible for a refund.

Satisfactory Service

If You are not satisfied with Our Services for any reason and would like a Refund after Services have been rendered, please send an email to info@apartmentofeducation.com detailing Your dissatisfaction. We reserve the right and sole discretion to determine whether or not Your written claim of dissatisfaction gives Us reasonable cause to Refund You fully, partially, or not at all, including but not limited to denying future Services to You.

Contact Us

If You have any questions about this Refund and Cancelation Policy, please contact Us here: info@apartmentofeducation.com.